Refund Policy​​

Commonwealth University College of Medicine (“CUCOM,” “the College,” “we,” “our,” or “us”) provides an online payment gateway to enable prospective and enrolled students to make payments conveniently for enrollment-related services. By making any payment through our website or authorized payment system, the payer agrees to the terms stated in this Refund Policy.

1. Scope of This Policy

This policy applies to online payments made through the official CUCOM payment gateway, including but not limited to:

• Application fees
• Enrollment or seat reservation fees
• Admission processing fees
• Tuition-related advance payments
• Other approved student service payments processed online

2. Non-Refundable Payments

The following payments are generally non-refundable unless otherwise approved in writing by the institution:

• Application or registration fees once the application has been submitted for review
• Administrative or processing charges
• Payment gateway transaction charges imposed by banks or payment partners
• Fees for services already rendered, initiated, scheduled, or completed
• Seat blocking or provisional enrollment charges where a place has been reserved for the student

3. Eligible Refund Situations

A refund request may be considered only in limited circumstances, subject to institutional review, verification, and approval. Refunds may be considered where:

• A duplicate payment has been successfully charged for the same purpose
• An excess amount has been paid due to technical or human error
• A payment has been received but the service or process was not initiated by the institution
• The institution is unable to offer the applied service for valid administrative reasons
• A refund is otherwise approved under a specific written admission or financial agreement

4. Student Withdrawal and Admission Cancellation

If a student chooses to withdraw, cancel enrollment, or discontinue the admission process, any refund consideration will depend on the stage of processing, seat reservation status, documentation completed, and institutional resources already committed.

Submission of admission documents, issuance of acceptance-related records, initiation of visa-support documentation, reserved seat allocation, or academic scheduling may reduce or eliminate refund eligibility.

5. Payment Gateway and Transaction Failures

In cases where a transaction appears unsuccessful but the amount is debited from the payer’s bank account, the payer should first verify whether the transaction was reversed automatically by the bank or payment provider. If the amount is received by CUCOM and a valid duplicate or failed-transaction case is confirmed, the matter will be reviewed for appropriate resolution.

6. Refund Request Process

To request a refund, the payer must submit a formal request through the official admissions or finance contact channels, along with complete supporting information.

• Student full name
• Application ID or student ID, if available
• Date and amount of payment
• Transaction ID / payment reference number
• Reason for refund request
• Any relevant proof of duplicate debit, error, or failed service

7. Approval and Review

All refund requests are subject to internal verification by the relevant administrative, admissions, or finance department. Submission of a refund request does not guarantee approval. CUCOM reserves the right to request additional documents or clarifications before making a final decision.

8. Refund Processing Time

If a refund is approved, the amount will typically be processed within a reasonable administrative period. The final credit timeline may depend on the banking channel, card issuer, original mode of payment, and payment gateway processing cycle.

• Approved refunds are generally returned through the original payment method where feasible
• International transactions may require additional banking verification and time
• Gateway, bank, and intermediary charges may be deducted where applicable and legally permitted

9. Mode of Refund

Refunds, where approved, will normally be made to the original source account, card, or payment instrument used at the time of payment. In exceptional cases, CUCOM may request additional documentation before issuing a refund to an authorized account holder.

10. Currency, Bank Charges, and Deductions

For international payments, exchange rate variations, intermediary bank charges, wire fees, card processing costs, or payment gateway deductions may affect the final refunded amount. CUCOM is not responsible for losses arising from currency conversion fluctuations or third-party bank fees.

11. Institutional Rights

CUCOM reserves the right to deny refund requests that do not satisfy the conditions of this policy, contain incomplete information, involve already-rendered services, or are inconsistent with signed admission, enrollment, or fee agreements. The institution may revise this policy at any time without prior notice.

12. Contact for Refund Requests

For refund-related questions or formal requests, students or payers may contact Commonwealth University College of Medicine through the official contact details below.